9mobile, formerly known as Etisalat, has millions of active subscribers on its network. 9mobile arguably offers the best data services, compared to other network providers in the country. Their customer service channels, which are readily available for the 24-hour period of the day, provide customers with a swift response to queries. Hence, the 9mobile customer care offers one of the most durable customer services in Nigeria. In this article, we are going to be outlining the easy ways to contact 9mobile customer service.

Recently, when the foreign investors left the network provider (which gave birth to the name 9mobile), a majority of the subscribers on the network provider’s platform panicked. In fact, some subscribers migrated to other network providers. However, with the efforts of the new management, 9mobile is gaining back its strength and customer confidence by the day. Several customer incentives and promotions are on offer, which is aimed at attracting new customers, as well as to enhance customers’ satisfaction and assurance. 

How to Speak with 9Mobile Customer Care Agent

Just like other network providers, dialling of the customer care line, to speak directly with a customer care representative is the most preferred option of most subscribers on the 9mobile platform. However, you have to exercise some patience to speak to a customer care agent, as you will be put on hold for some seconds or minutes before a representative picks your call.

To reach the customer care of 9mobile, follow the steps below:

• Dial 200, if you are calling directly from a 9mobile number.
• Dial 08090000200, if you are calling from another network within Nigeria.
• Dial +2348090000200, if you are calling from outside Nigeria. Addition of +234 (Nigeria’s dialling code) is imperative if you are calling any Nigerian line from outside the country.

Contact 9mobile Customer Care on Facebook

Facebook is undoubtedly the largest social media platform in the world, with close to a billion users globally. As such, a majority of the Nigeria citizens (especially the youths) have accounts on Facebook. So if you have an account(s) on Facebook, you can easily navigate to the official 9mobile Nigeria Facebook page, and drop your complaints and queries. A customer care representative will reply to you in no time.

Etisalat Customer Care Number to Speak With an Agent

Contact 9mobile Customer Care on Twitter

You can also reach out to 9mobile’s customer care unit via Twitter. To make enquiries or complaints via Twitter, kindly follow @9mobilengcare, and send a tweet or DM. The 9mobile customer care Twitter handler will reply to you in a matter of minutes.

Contact 9mobile Customer Care via your Nearest Experience Centre

To solve some critical issues, you might require the physical presence of a Customer service agent. 9mobile has erected Experience Centres in virtually all the major cities, across the country. You can locate the 9mobile experience centre(s) closest to you here.

Note: 9mobile Experience centres are accessible to customers only on working days (8 am to 5 pm every day).

E-mail Contact

Do you have an email address? Do you have a complaint to lodge or enquiry to make regarding 9mobile services? If your answer to both questions is yes, then simply send an email (detailing your complaints and queries) to this address: care@9mobile.com.ng. A customer service agent will reply to you in no time.

Conclusively, you might want to try posting your queries and complaints via the post office. To do this, simply address your letter (detailing your complaints/queries) to the “The Manager, Customer Care/Service department” and mail the letter, via the post office, to either of the following addresses;

9mobile Head Office,

Plot 19, Zone L,

Banana Island,

Ikoyi Lagos.